HELP
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BOOKINGS & TICKETS
There are various discount options available, depending on where you are joining us from and how soon you book. The full list can be found here, but we do encourage you to try and contribute the full cost if you are financially able to do so. This goes a long way towards giving access to those with financial barriers.
In order to extend our thanks for your contribution towards ASSITEJ Serbia, ASSITEJ International, and the event itself, we are able to offer you a complimentary Full On Ground Access Pass. Your unique one-time use passcode will be sent to you directly via email.
However, if you do feel able to pay, or are funded by a larger institution or more affluent National Centre, we would be incredibly grateful if you contribute your registration fee regardless. This is important for the financial sustainability of the event and would be very much appreciated.
In either case, your Full On Ground Access Pass will give you access to all in-person events in Belgrade and Novi Sad, including up to 20 Productions and Performances, all Professional Exchange Programme sessions, the Artistic Encounters, the two day-long Conferences, all Networking Events, as well as the Opening & Closing Ceremonies. Delegates with a Full On Ground Access Pass will also be able to join any of the events being live-streamed on the event website and may continue to watch any of these recordings until the site closes on 11 December 2023.
An ‘Access Pass’ gives you the ability to book multiple event sessions (such as Productions/Performances or Professional Exchange Sessions) for one fixed amount. There may be a limitation to the event session types it unlocks or the specific event days that it is valid for. Please check here to see which Access Passes are available for this event. Please note that Access Passes DO NOT guarantee access to performances or events with limited capacity. Once you have purchased your access pass, please reserve a complimentary ticket to each performance or event through the online box office.
A ‘Ticket’ allows you entry into a specific event session (such as a Production/Performance or a Professional Exchange Session). It may be complimentary through your Access Pass (if eligible) or you may purchase an individual ticket if you do not have an Access Pass.
For additional help, you can also watch a video showing how to purchase a pass in English or Serbian.
1. You may visit https://tickets.assitejonline.org/passes;
2. You will need to login to your account or, if you have not yet registered, complete the registration form – if you need help with this, there are help videos available in English and Serbian;
3. If you have bought your Access Pass directly on the website, click on “Purchased Passes” and copy the code;
4. If you have been sent a complimentary access code, copy this code directly from your email;
5. Click on the pink “Redeem Passes” button;
6. Copy your unique passcode (see below) into the text box and then click “Redeem”;
7. If you need further help with this, there are help videos available in English and Serbian;
8. Under “My Passes” you will see a “Full On Ground”, “Full Online” or “Day” Access Pass listed if you have already successfully redeemed your pass;
9. Your pass is now active and you have free access to all applicable events;
10. Please be aware that a pass does not guarantee access to a performance or an event due to limited seating capacity in each venue, and you should follow the instructions below to reserve Tickets for the events you wish to attend.
1. You may visit https://tickets.assitejonline.org/passes;
2. You will need to login to your account or, if you have not yet registered, complete the registration form – if you need help with this, there are help videos available in English and Serbian;
3. Once you are logged in, click on “Redeem Passes” or visit https://tickets.assitejonline.org/passes/mine;
4. Under “My Passes” you will see a “Full On Ground”, “Full Online” or “Day” Access Pass listed if you have already successfully redeemed your pass;
5. If it is listed then your Access Pass is already active and you have free access to all applicable events;
6. Please be aware that an Access Pass does not guarantee access to a performance or an event due to limited seating capacity in each venue, and you should follow the instructions below to reserve Tickets for the events you wish to attend.
Yes! Passholders need to book for specific events, as they have a limited capacity. Even a Full Access Pass DOES NOT guarantee access to performances or events with limited capacity. Once you have purchased your access pass, please reserve a complimentary ticket to each performance or event through the online box office.
1. You may browse the full programme at https://tickets.assitejonline.org/;
2. To book a Ticket, visit the specific event page for which you wish to reserve a ticket;
3. By clicking on “Dates & Times”, you can see all of the performance times for that event;
4. Click “Buy Tickets”;
5. If the event is offered as a hybrid event, you may choose whether you wish to attend the “In Person Performance” or the “Virtual Performance”;
6. If the event is not being run as a hybrid event, only the available format will display;
7. As long as there are still seats available, you can add a seat to your basket;
8. Most events will display a ticket price – don’t worry – if you are an applicable Access Pass holder, the system will automatically make the Ticket free upon reaching checkout;
9. Remember that each Access Pass is only for one person – each Access Pass holder needs to create their own account because, if more than one Ticket is added to a basket, only one Ticket per event will be made free;
10. You will receive your Ticket in your email inbox;
11. If you are attending in-person, you may choose to print your Ticket, or the QR code can be scanned directly from your phone, tablet, or other device;
12. If you are attending online, you will be sent a unique one-time access ZOOM link.
We know there are many exciting productions and performances, professional exchange programme event sessions, and networking events on offer, but please remember that tickets in your cart are only reserved for 15 minutes. Don’t wait too long to complete your payment, or you might lose your booking.
Please note that your tickets are kept in your cart for 15 minutes only. If you log out of your account or close your browser without completing the checkout process, you may lose the tickets in your cart.
The ASSITEJ Online platform uses PayPal to process and collect payments. Please note that you DO NOT need to have a PayPal account to make a payment through PayPal. Local payment options may differ in different countries depending on available local payment methods and local regulations.
If you have not received a confirmation within an hour of making your booking, please check your junk mail / spam folder, or you can send an email to: tickets@assitejonline.org
Once your booking has been completed and the payment is successful, the confirmation emails are sent automatically and immediately.
No, there is no need to print your ticket. The QR code can be scanned directly from your phone. However, you do need to make sure that you have the QR code with you in some form (such as on a mobile or tablet) when you arrive at the events you have booked.
No, we do not have a limit on how many tickets you can buy online. The tickets are subject to availability. If you are trying to purchase tickets online and are running into issues with the number of tickets you are allowed to buy, it could be you are trying to purchase more tickets than are available.
All of our venues have unreserved seating and you don’t need to choose a seat when booking. If you have any questions or concerns about the seating arrangements for a specific event, or if you have any specific needs, please do not hesitate to contact us. We will do our best to provide you with the information you need to make an informed decision.
Yes, there is no need to print your ticket. Your QR code ticket can be scanned directly from your phone, tablet, or other device.
If you have accidentally deleted your tickets, please don’t worry. We understand that mistakes happen, and we’re here to help you. First, check your email bin for the confirmation email you received when you originally purchased the tickets. If you cannot find the confirmation email, please contact us by sending an email to tickets@assitejonline.org. We will be able to resend your tickets.
Click on ‘Lost Your Password?’ on the ‘My Account’ page. You will then be prompted to change your password in three easy steps:
1. Enter your email address and click on the reset password button.
2. We’ll send you an email with a password reset link.
3. Click on the link to change your password on our secure website.
You can update your account details such as your name, email address, phone number, or address, anytime by following these four steps:
1. Click on ‘My Account’ from the top menu bar
2. Select ‘Account Details’ from the My Account menu
3. Edit the field you’d like to change
4. After you’ve added the updated details, click ‘Save Changes’
You can log a support ticket by sending an email to help@assitejonline.org
You can log a support ticket by sending an email to techsupport@assitejonline.org
Please note that Access Passes and Tickets are sold by ASSITEJ Serbia through the ASSITEJ Online platform. All fiscal, VAT, and other legalities are governed by Serbian law.
While ASSITEJ International administrates the ASSITEJ Online platform and issues Access Passes and Tickets on behalf of ASSITEJ Serbia, it only plays the role of intermediary and not that of a direct organiser.
The tickets Access Passes and Tickets are sold by:
Udruženje za razvoj pozorišta za decu i mlade “ASSITEJ Srbija” [hereafter referred to as ‘ASSITEJ Serbia’]
Aberdareva 1, 11000 Beograd, Srbija
PIB (Tax Identification Number): 103092645
Matični Broj (Company Registration Number): 17512145
info@assitejsrbija.org.rs
CONTRIBUTOR ZONE
To find out more information about an event, such as the start time and venue, simply search for the event and the information about the event will be on the event page.
If you repeatedly experience error messages, please take a screenshot of the error message and what you were doing at the time the error message appeared. You can then email us details to contributors@assitejonline.org so that we can identify the cause of the problem.
Please click on “forgot your password” and input your registered email address. This will send you a one-time access link to reset it. Choose a new password, and then try logging in again. If you still can’t access your account, please contact us via email at contributors@assitejonline.org
Please contact us via email at: contributors@assitejonline.org
If you can’t edit or make amendments to your event, please drop us an email at: contributors@assitejonline.org
PAYMENTS & REFUNDS
Please note that customers in most countries DO NOT need to have a PayPal account to make a payment through PayPal.
We accept most internationally-issued cards and some local payment methods too. Local payment options may differ in different countries depending on available local payment methods and local regulations.
Yes, all transactions are conducted within in a highly secure payment environment which is handled by our payment gateway provider, PayPal.
If you have bought a single ticket to an event session (either Production/Performance or Professional Exchange Session) and it has been, after you have acquired it, rescheduled to a date, time, or venue other than that stipulated on the ticket (or advertised on the website or mobile application when you acquired it) you may claim a refund of the ticket price from us at any time before the scheduled performance. Refunds may exclude any costs which we have incurred by selling the ticket to you. In respect of rescheduled event sessions, a refund may be claimed by contacting info@assitejsrbija.org.rs before the rescheduled event session.
If an event session has been rescheduled but your ticket was purchased through an Access Pass (i.e. reserving your ticket did not incur any extra cost because your ticket was complimentary through the usage of your Access Pass), then no refunds are available.
If you have bought a single ticket to an event session (either Production/Performance or Professional Exchange Session) and it has been cancelled, you may claim a refund of the ticket price up to 21 days after the originally scheduled event session. Refunds may exclude any costs which we have incurred by selling the ticket to you. In respect of cancelled event sessions, a refund may be claimed by contacting info@assitejsrbija.org.rs within 21 days of the date for which the event session was originally scheduled.
If an event session has been cancelled but your ticket was purchased through an Access Pass (i.e. reserving your ticket did not incur any extra cost because your ticket was complimentary through the usage of your Access Pass), then no refunds are available.
We regret that no refunds on tickets can be made for late arrivals. Tickets are not refundable unless the event is cancelled or rescheduled.
We regret that no refunds on Access Passes or Tickets can be made if you can no longer attend. Tickets and Access Passes are not refundable unless the event is cancelled or rescheduled.
Refunds normally take between 4-14 working days to reflect on your statement, depending on your payment method. You may check the progress of your refund with PayPal.
Tickets can be purchased with cash at the venue/door 30 minutes before the event session (either Production/Performance or Professional Exchange Session) is due to start. Unfortunately, Access Passes can only be purchased online – if you need any help with this, then please contact the ASSITEJ International Secretariat or email us at help@assitejonline.org
There are several reasons why a card may be rejected. Some of the most common reasons include:
1. Insufficient funds: If you don’t have enough available funds to cover the purchase, the transaction may be declined.
2. Suspicious activity: Banks have fraud detection systems in place that may flag certain transactions as potentially fraudulent. If this happens, the transaction may be declined until the bank can verify that the purchase is legitimate.
3. Incorrect information: If you entered the wrong credit card number, expiration date, or CVV code, the transaction may be declined.
4. Card expiration: If your card has expired, the transaction will be declined.
5. Daily or Monthly limit reached: If you have reached your card limit, the transaction may be declined.
6. Foreign transaction: Sometimes your card security stops international transactions from being approved, especially when making an online purchase.
If your card has been rejected, you should contact your bank to find out the specific reason for the decline. They will be able to provide you with more information and help you resolve the issue.
Please note that Access Passes and Tickets are sold by ASSITEJ Serbia through the ASSITEJ Online platform. All fiscal, VAT, and other legalities are governed by Serbian law.
While ASSITEJ International administrates the ASSITEJ Online platform and issues Access Passes and Tickets on behalf of ASSITEJ Serbia, it only plays the role of intermediary and not that of a direct organiser.
The tickets Access Passes and Tickets are sold by:
Udruženje za razvoj pozorišta za decu i mlade “ASSITEJ Srbija” [hereafter referred to as ‘ASSITEJ Serbia’]
Aberdareva 1, 11000 Beograd, Srbija
PIB (Tax Identification Number): 103092645
Matični Broj (Company Registration Number): 17512145
info@assitejsrbija.org.rs
TRAVEL TO SERBIA
If you are travelling from outside the EU, please make sure that you bring a valid passport. You may also need to check the visa regulations that apply to your country of origin. If you are an EU citizen, you will need a valid ID card.
For those who are able to stay longer in Serbia, you can find our travel recommendations here.
Please find more information on this page.
Please find more information on this page.
